![]() Their lack of customer service and lack of regard for their customers or building any brand loyalty, shows just how far from the pack this company is now a days. Overall, I would not purchase from them again. What should have happened, was they should have just sent me a brand new one, and thanked me for purchasing their product not forced me to wait weeks for them to fix a defective new laptop. Who knows when this will be done and shipped back, but it is past how long I was told it would take, which even from the beginning was excessive for a new laptop. Even if they did a swap out and completely reformatted all the drives and reinstalled all the software, you are still talking just hours of it sitting there while the software is put back on the drives. I've swapped out hard drives many times, it takes minutes. How does it take several DAYS to fix one laptop with a bad M.2 hard drive. They received it several weeks ago, and have even changed the status to actually repairing it, DAYS ago. My third issue is their turn around time, It takes minutes to swap out a hard drive and I was told it would be fixed within two weeks of them receiving it. Which is good business sense, why should a customer have to incur a cost for you selling them something that is defective. This was the second disappointment, even Dell pays to ship their laptops to them when they have an issue related to something breaking that's covered under warranty. So I called MSI and they would not RMA the hard drive and instead I had to send the entire laptop back to them, at MY cost and with MY shipping materials. But, hardware isn't perfect and defects happen. I reformatted the drives and set it up in a non raid format and shortly after had another failure and was able to determine the bad hard drive causing the failures again, on a brand new laptop. I purchased a new MSI Titan laptop (with the rtx4090) for over $5,000, shortly after using it the raid failed and the laptop became useless as with the raid0, the setup the laptop is sold in, any raid failure is a complete failure of the computer to start. However, this recent laptop is just poorly built. Edit: I will note, that both of my prior two laptops worked great and I even still have the 2nd gen one which I gave to my wife. Will not be a 4th gen customer after this. I have had some horrible customer support, but nothing rivaling this. However, because I had bought the laptop from a 3rd party, and they had bought the laptop prior, the limited warranty did not apply, and it would have needed to be fixed out of pocket. I attempted to have this fixed under the warranty since, at the time, it would still have been covered under the limited 1 year. The Department is proud to work with MSI partners through in-kind services, volunteerism, diverse hiring, grants and contacts. However, then entire keys on the laptop's keyboard starting to go out. Last July, I experienced a few keys that had broken off, which was not a big deal, but was annoying enough having to pay to replace (since it would take much longer to have it fixed via sending to MSI). Press Control-F11 to adjust the website to the visually impaired who are using a screen reader Press Control-F10 to open an accessibility menu. I got a lemon GS66 roughly two years prior. Please note: This website includes an accessibility system. While the larger Titan is great at multitasking and can record, stream and edit and uses the GTX and RTX graphics.I am a 3rd generation MSI laptop owner and will never buy from them again. They note that the Stealth Thin uses Nvidia’s Max-Q technology, has a slim chassis and weighs less than five pounds. The best according to PC Gamer are MSI GS65 Stealth Thin, MSI GT75 Titan and MSI GE63 Raider RGB. PC Gamer named their best gaming laptops for 2020. Gaming laptops are much more expensive than their desktop equivalents because of portability. In 2018, they also won the best gaming laptop brand according to Laptop Mag. And in 2018, they expanded their line of laptops into content creation. In 2015, they created an eye-tracking gaming laptop along with the company Tobii. They added a variety of products through the years and in 2008, they added their gaming series of products including laptops. Originally MSI started manufacturing motherboards and graphics cards in 1986 and that is what they were known for. The company has a presence in over 120 countries including the Americas, Europe/Middle East/Africa (EMEA) and Asia Pacific. They are made by Micro-Star International, a Taiwanese multinational information technology company based out of New Taipei City, Taiwan.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |